Terms of Service

In these Terms:

1.1 "Company" means Superstrings Private Limited, including its directors, officers, employees, affiliates, and assigns.

1.2 "Platform" means the OptCure mobile application, website, and all related services.

1.3 "User" means any individual accessing or using the Platform, including patients, caregivers, providers, or visitors as context requires.

1.4 "Service Provider" means independent healthcare professionals onboarded or listed by the Platform, currently focused on physiotherapists and, where introduced, other listed professionals.

1.5 "Services" means healthcare-related services provided independently by Service Providers, including home physiotherapy where available.

1.6 "Booking" means a confirmed request for Services through the Platform.

1.7 "Content" means all text, data, information, reviews, and materials available on the Platform.

2.1 By accessing or using the Platform, you agree to be bound by these Terms.

2.2 If you do not agree, you must not use the Platform.

2.3 Continued use constitutes acceptance of updates.

3.1 The Platform is a technology intermediary that facilitates connections between Users and independent Service Providers.

3.2 The Company:

• Does not provide medical advice, diagnosis, or treatment
• Does not provide emergency services
• Does not employ Service Providers
• Does not control clinical decisions

3.3 The Company's role is limited to:

• Presenting Provider profiles and service information
• Facilitating care requests and bookings where available
• Enabling communication

4.1 The Company qualifies as an intermediary under applicable Indian laws.

4.2 The Company is not liable for:

• Third-party services
• User-generated content
• Provider conduct

4.3 The Company exercises due diligence but does not guarantee service quality.

5.1 Users must be at least 18 years old.

5.2 By using the Platform, you represent that:

• You have legal capacity
• Information provided is accurate

You agree to:

6.1 Provide accurate and complete information

6.2 Use the Platform lawfully

6.3 Not engage in fraud, abuse, or harassment

6.4 Not misuse booking systems

7.1 Users may request Services where available and, when supported by the Platform, book Service Providers.

7.2 All Services are provided directly by Service Providers, not the Company.

7.3 The Company does not guarantee:

• Availability
• Suitability
• Outcomes

8.1 The Platform does not provide medical advice.

8.2 All Content is for informational purposes only.

8.3 In case of emergency, Users must contact the nearest hospital or emergency services such as 112 in India.

9.1 Service Providers are independent contractors.

9.2 The Company:

• Does not supervise treatment
• Does not control professional decisions

9.3 Users acknowledge that responsibility lies solely with the Provider.

10.1 The Company may review or verify documents submitted by Providers as part of onboarding and quality checks.

10.2 However, the Company does not guarantee that Provider information will always remain:

• Authentic
• Accurate
• Valid or current

10.3 Users are encouraged to review Provider details, ask relevant questions, and exercise independent judgment before proceeding.

11.1 Payments may be made via Platform or directly.

11.2 The Company may charge platform fees.

11.3 Payment processing may involve third-party providers.

12.1 Governed by separate Refund Policy.

12.2 Users agree to those terms at booking.

13.1 Users may submit reviews.

13.2 Reviews must:

• Be truthful
• Not be defamatory

13.3 The Company may remove inappropriate content.

14.1 To the maximum extent permitted by law:

The Company shall not be liable for:

• Medical negligence
• Injury or damages
• Loss arising from Services

14.2 Liability is capped at the amount paid for the Booking.

Users agree to indemnify and hold harmless the Company against:

• Claims arising from misuse
• Breach of Terms
• Disputes with Providers

16.1 The Platform is provided "as is".

16.2 The Company disclaims all warranties including:

• Service quality
• Accuracy
• Reliability

The Company shall not be liable for delays or failures caused by:

• Natural disasters
• Government actions
• Network failures

18.1 Use of the Platform is subject to Privacy Policy.

18.2 Data is processed in accordance with:

• Digital Personal Data Protection Act, 2023

19.1 The Company may suspend or terminate access if:

• Terms are violated
• Fraud or misuse is suspected

20.1 Parties shall attempt amicable resolution.

20.2 Failing which:

• Disputes shall be resolved via arbitration
• Seat: Bangalore
• Law: India

If any provision is invalid, remaining provisions shall remain enforceable.

These Terms constitute the entire agreement between User and Company.

These Terms are governed by Indian law.

Courts in Bangalore shall have jurisdiction.

Email: support@optcure.com

Legal and privacy email: support@optcure.com

Address: Unit 101, Oxford Towers, 139/188, HAL Old Airport Road, H.A.L II Stage, Bangalore North, Bengaluru 560008, Karnataka, India

By using the Platform, you acknowledge and agree to these Terms.